Wednesday, September 8, 2010

Never In My Life

Remember that letter I sent to the Dean?

Well, I got a reply.

Not from the Dean though, I am apparently not important enough. Instead, what I got was this (from my financial advisor that I had already been harassing for stuff to get done).


I hope this email finds you doing well and having a marvelous day! Our records indicate that your loan has been packaged and is available for you to accept online. Once you accept your loans you then will be able to order online or go to the book store and purchase books. We understand your frustration at this time and we hope you continue to be successful in perusing your educational goals.

This is what has been done on your behalf; Your Pell review was completed on August 11th . The government will not allow our loan processors to process loans until the Pell review is complete and all of the required steps of the loan application are completed. At this time of the year it has been taking the loan processors 4 weeks to process the multitude of loan applications that have been submitted once they are ready for review. Our records indicate that we received the last step of your loan application on August 17th and that is when your loan was ready for review. The loan processors have to complete the loans in the order that they come in and your loan was packaged and awarded today. We do appreciate your patient in this time and we do understand the frustration you are feeling. Hopefully with your aid in place you will be able to focus on your course work and have a wonderful semester. Again we do apologize for any inconvenience and dissatisfaction that this situation may have caused, but please understand that we are working diligently on all students behalf to maintain total student success. Thank you for your inquiry and have a spectacular evening. If you have any further inquiries please feel free to contact me via email at c*********ll@j****.edu or by phone at --- --- ----

M***** ****

Financial Aid Specialist


From: S***** M******* M
Sent: Wednesday, September 08, 2010 4:27 PM
To: C*** M****** L
Subject: FW:

M*****, please review and advise….thanks

Once again, I have omitted names and e-mail addresses because this is the Internet, and I really don't think that needs to be out.

I have never in my whole life felt so disrespected. All I can read from this is; "I am much too busy to address your concerns (because there is no apology for the treatment I and other kids have gotten, or the bus passes! Dear sweet Jesus, the mother fucking BUS PASSES!). So I will pass this along to some poor sap who can't actually do much of anything, ciao!"

What. The. Hell. She couldn't take two minutes out her day to PERSONALLY apologize or EXPLAIN HERSELF???

The issue WASN'T my loan anymore! The issue was the WAY I WAS BEING TREATED! And apparently the way I am continuing to be treated! Oh boy! What is up with this!?!?

This is the reply that I am sending;

Ms. S*****,

First of all, I would like to thank you for your prompt attempt at resolving my issue. Never before have I had a critical matter handed off to a subordinate so quickly.

While my attempts with Mr. C*** and the other staff at your institution availed me nothing, apparently you forwarding my e-mail did result in some sort of resolution. I am sure the college values me as a student, as Mr. C*** so eloquently, if not correctly, presented in his e-mail that I am including below. Might I suggest the college invest in a spell checking and grammar program. Mr. C**** referred to me having a 'patient'. I hope he meant 'patience'. Although, the stress I have endured this semester simply trying to attend may make me someone's patient. I have highlighted the areas in his e-mail that I am referencing. Or perhaps all your staff should audit the course English 131 that all of your students are required to take. It certainly would be educational, from the letters I have received. Although the college may feel that the "personal touch" ie referencing just my first name is comfortable and cozy, I find it unprofessional, disrespectful, and lacking the manners of a big university. I wish you the best of luck in obtaining the university status that we students have been hearing so much about through the grapevine lately.

Second, while your speed to delegate me to a subordinate is applauded, a direct response from you beyond your quick little note of delegation would have been the professional way to handle this matter. Surely a person of your stature has had the above mentioned English course, and perhaps a business correspondence course? If not, might I suggest one, perhaps?

Lastly, I send this communication not out of spite, malice, or anger, but purely confusion, frustration, angst, and hurt. I believe I said all this clearly in my original letter to you. The lack of communication skills that are prevalent throughout this institution need to be rectified. This is occurring at all levels, from your articles in the newspaper ("Wow! I can rent a book!" But it doesn't tell me what I have to go through) to your web based learning that doesn't upload and crashes often, to an instructor, that refuses to use your own own program, and demands we use a completely different program and server to participate in their class.

I can appreciate I am only one of many hoping to have my voice heard. I will not anxiously await a professional response as you seem to be busy. If I do not hear from you within a reasonable time frame, I will be forwarding this your superior, the J***** C***** P*****, and the White House.

Respectfully yours,

R****** B******

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