Never In My Life

Remember that letter I sent to the Dean?

Well, I got a reply.

Not from the Dean though, I am apparently not important enough. Instead, what I got was this (from my financial advisor that I had already been harassing for stuff to get done).

R******,

I hope this email finds you doing well and having a marvelous day! Our records indicate that your loan has been packaged and is available for you to accept online. Once you accept your loans you then will be able to order online or go to the book store and purchase books. We understand your frustration at this time and we hope you continue to be successful in perusing your educational goals.



This is what has been done on your behalf; Your Pell review was completed on August 11th . The government will not allow our loan processors to process loans until the Pell review is complete and all of the required steps of the loan application are completed. At this time of the year it has been taking the loan processors 4 weeks to process the multitude of loan applications that have been submitted once they are ready for review. Our records indicate that we received the last step of your loan application on August 17th and that is when your loan was ready for review. The loan processors have to complete the loans in the order that they come in and your loan was packaged and awarded today. We do appreciate your patient in this time and we do understand the frustration you are feeling. Hopefully with your aid in place you will be able to focus on your course work and have a wonderful semester. Again we do apologize for any inconvenience and dissatisfaction that this situation may have caused, but please understand that we are working diligently on all students behalf to maintain total student success. Thank you for your inquiry and have a spectacular evening. If you have any further inquiries please feel free to contact me via email at c*********ll@j****.edu or by phone at --- --- ----

M***** ****

Financial Aid Specialist

C*********l@j****.edu

From: S***** M******* M
Sent: Wednesday, September 08, 2010 4:27 PM
To: C*** M****** L
Subject: FW:



M*****, please review and advise….thanks


Once again, I have omitted names and e-mail addresses because this is the Internet, and I really don't think that needs to be out.

I have never in my whole life felt so disrespected. All I can read from this is; "I am much too busy to address your concerns (because there is no apology for the treatment I and other kids have gotten, or the bus passes! Dear sweet Jesus, the mother fucking BUS PASSES!). So I will pass this along to some poor sap who can't actually do much of anything, ciao!"

What. The. Hell. She couldn't take two minutes out her day to PERSONALLY apologize or EXPLAIN HERSELF???

The issue WASN'T my loan anymore! The issue was the WAY I WAS BEING TREATED! And apparently the way I am continuing to be treated! Oh boy! What is up with this!?!?

This is the reply that I am sending;

Ms. S*****,

First of all, I would like to thank you for your prompt attempt at resolving my issue. Never before have I had a critical matter handed off to a subordinate so quickly.

While my attempts with Mr. C*** and the other staff at your institution availed me nothing, apparently you forwarding my e-mail did result in some sort of resolution. I am sure the college values me as a student, as Mr. C*** so eloquently, if not correctly, presented in his e-mail that I am including below. Might I suggest the college invest in a spell checking and grammar program. Mr. C**** referred to me having a 'patient'. I hope he meant 'patience'. Although, the stress I have endured this semester simply trying to attend may make me someone's patient. I have highlighted the areas in his e-mail that I am referencing. Or perhaps all your staff should audit the course English 131 that all of your students are required to take. It certainly would be educational, from the letters I have received. Although the college may feel that the "personal touch" ie referencing just my first name is comfortable and cozy, I find it unprofessional, disrespectful, and lacking the manners of a big university. I wish you the best of luck in obtaining the university status that we students have been hearing so much about through the grapevine lately.

Second, while your speed to delegate me to a subordinate is applauded, a direct response from you beyond your quick little note of delegation would have been the professional way to handle this matter. Surely a person of your stature has had the above mentioned English course, and perhaps a business correspondence course? If not, might I suggest one, perhaps?

Lastly, I send this communication not out of spite, malice, or anger, but purely confusion, frustration, angst, and hurt. I believe I said all this clearly in my original letter to you. The lack of communication skills that are prevalent throughout this institution need to be rectified. This is occurring at all levels, from your articles in the newspaper ("Wow! I can rent a book!" But it doesn't tell me what I have to go through) to your web based learning that doesn't upload and crashes often, to an instructor, that refuses to use your own own program, and demands we use a completely different program and server to participate in their class.

I can appreciate I am only one of many hoping to have my voice heard. I will not anxiously await a professional response as you seem to be busy. If I do not hear from you within a reasonable time frame, I will be forwarding this your superior, the J***** C***** P*****, and the White House.

Respectfully yours,

R****** B******

"You have GOT to be kidding me!"

So we all remember the issues I've been having purchasing my books. No, I still don't have my loans (this week or next week. Supposedly. What they're waiting for is the money from the federal government to got through, but THEY want to wait until October because that's a new fiscal year. Don't ask me why I know this) but I had one more book I needed if I had any intention of passing the class.

It's a dumb class, but it's one of those stupid ADO--associate degree outcomes. Everyone who intends to walk out of my college with a degree has to satisfy certain requirements. A communications class is one of them. Because I TOTALLY didn't take two in high school, TOTALLY haven't had years of therapy or anything. I know nothing about communication.

Anyway, my other friend that had lent me the money for my biology books--a class which is not bullshit--couldn't loan me more for my book RENTAL. That's right, some places will RENT college books! They cost a fraction of the price, you just can't write in them and don't sell them back.

Well, I had ANOTHER friend offer to loan me the twenty six bucks for the book. $26 for a college book? What a bargain, what a deal!

I got done with my four and a half hours of classes, which only happens because of my college's computer error that resulted in dropped classes so I had to scramble to get what I could, I went to stand in the bookstore. For twenty minutes. Just standing in line.

I dutifully asked if I could rent this book. "Sure," said the girl. "Have you registered for it?"

"Um, no. I'm afraid not. No one's ever told me I had to."

"Oh, it's okay. I need your liscense or picture state ID. And a valid credit card."

"I don't have one." I'm twenty with no reliable income, why would I have one.

"Debit card?"

"...No."

"Then no book rental! Would you like to purchase it?" Fuck. No.

"Hey, it would have been AWESOME to read that on the website or actually have it posted somewhere before I waste my whole day in here." I snapped and marched out. I informed my friends of the issue, and then e-mailed She Who Must Be Kept.

It's Tuesday and SWMBK is already having a bad week. This is not a good time to mess with her.

She was on the phone so fast, it would make your head spin. Here's the thing, on my school's bookstore's website; it doesn't state the conditions of rentals. Strike one. In the add they took out in my city's newspaper, they didn't mention it either. Strike two. You had to go to a completely different website, click through two pages, and THEN find it halfway to the bottom in small print. Strike three.

SWMBK told the woman she's not ignorant, we've already got a letter sent to the Dean (which is going to be resent Monday if I don't hear from her by the end of the week. Then sent to my city's newspaper. We'll see how fast things get done then?) and it would actually be pretty easy to add a note about how unhappy we are about this.

She started getting huffy with SWMBK, who snapped at her that if she ran her business right, this wouldn't happen. And she was WORKING, so she didn't have time to argue with her anymore. She then hung up.

I still don't have a book. :/ We're scrambling to find a credit card, or someone with one who will buy the book for me.

A Letter to The Dean

I've had nothing but trouble this semester. So I wrote the following letter to my Dean of Student Services.

(Names changed because this is the internet.)

Dear Ms. S*****,

This is my fourth semester at J****** Community College. Previous to that, I was a student at The d* ***** Institute for four years. In short, I am no stranger to the campus, the instructors, or the other students.

I regret to tell you of my deep disdain, dissatisfaction, and disillusionment for and with the college and my own education.

Let me start at the beginning, shall I?

I have been fighting tooth and nail for over a month to get my financial aid approved. I submitted my paperwork for my Pell Grant in a timely manner. However, it was cut through a paperwork error. All well and good, I thought, even though if I had been informed say, a month or so earlier, perhaps I could have put in for a loan in a better time frame.

Then I had to hound my financial adviser to get make sure my Pell Grant even went through. I needed desperately to know about it, because I am an underemployed single woman. I still live with my mother, and she simply has no money to give me for college.

I applied for my loan, and have been hounding and harping to make sure that went through. Naturally, the website, the JCC website didn't seem to accept my information the first time, an unfortunate event I am all too familiar with. Two days later I got an e-mail saying all my information was not received. I gave it again.

I was then told it would take four weeks to be approved. I am on the fourth week. Another request on the status told me another two weeks. This is highly unacceptable. Why, you may ask? I simply cannot afford the books required for my courses. Without books, I cannot succeed. I cannot study, I cannot ask questions, I cannot understand the material.

A young woman in Student Services asked me if I could get the money elsewhere. No, I cannot. It does not exist anywhere else. I had been told that previously, the college did book loans in case of something like this. And now, they do not. This is leaving students (I can think of another young lady off the top of my head) high and dry and crying and frantic. This is not fostering a good learning environment in any shape of the word.

When I asked her, frankly, what was I supposed to do, she just shrugged at me. That was very helpful, let me tell you.

Honesty, I can think of three other students who have had something happen to their finanical aid which put them in a very bad position. One of those students had to drop out of this semester. He is now going to be put back at least a semester in getting his degree.

A semester doesn't seem like a long time; but it is. That's another semester that he can't be out in the real world. That's another semester of student loans. That's another semester being here instead of at another university earning the degree he's thirsting for.

I, being that I don't even have my loans through yet, went down to Student Services to at least get a bus pass. What is this new policy? They are not given to students who get finanical aid? Because we can pay for them ourselves? I don't know about anyone else, but I am outraged. If I am getting grants, it is because I don't have enough money to go to school on my own. It is because I need every cent worth of help I can get. And instead of being helped by the college, I am once again getting told to find the money on my own. This is ridiculous. I cannot even begin to see where the logic in this is.

We've been told since we were in kindergarten that we need this higher education. That we have to-have to-have to go to college. And now that we're here, we're getting thrown down, denied and shrugged at. The main buzz around campus is; "JCC screwed everyone over this semester." I know this is not the kind of college you are striving to maintain.

Maybe this letter means nothing to you. But to me, it's everything. My education, my future is everything to me. It's everything to my past instructors, who tried so hard to get me here. It is everything to my high school teachers, who worked with my daily to try and prepare me for this. And most of all, it is everything to my mother, who raised me and prays for me every night that I can live a better life than she does.

-with all respect

R****** *** *******

Yes, my birthname starts with an 'R'.